Summary

1 - My Order

> How do I know my order was correctly received?

> How can I cancel my order?

> May I change my order after its validation?

> May I place my order by phone?

> Can I track my order?

2- My payment

> What are the accepted payment methods?

> May I pay my order with a bank check?

> How to use a promotional coupon?

> Is it safe to pay with a credit card?

3- Shipping

> What are the shipping costs?

> How long will it take for my order to arrive and by which means?

> May I request that delivery be made to the address I choose?

> May I request delivery to a Point Mondial Relais?

> How do I know if my order has been shipped correctly?

> How can I track my package?

> What happens if I am not present at the moment of delivery?

> Is there any country where I cannot receive my order?

4- Returns

> How can I return a product I do not like/suits me?

> What is the deadline for returning a product?

> If I return a product, do I get a refund?

5- Products

> How do I proceed if having received my order the product is damaged or incomplete?

> How to obtain more information on the products?

6- Customer Service?

7- Retailers

> Is it possible to place an order of wholesale quantities in a company’s name?

8- Protection of personal data

9- I did not find answers to my questions

 

1 - My Order

> How do I know my order was correctly received?

Once payment is validated, your order number is displayed on the screen
Following, you will receive 2 e-mails:
- The first will be a payment confirmation note including a banking transaction number that must be kept if payment was made by credit card.
- The second will confirm your order retrieving all the data you validated at the moment of ordering online.

> How can I cancel my order?

Contact our customer service by e-mail as soon as possible: contact@caserita.com.

> May I change my order after its validation?

Once your order has been validated, it is processed and sent by our logistic team. Your order may not be modified.

> May I place my order by phone?

No, all orders must be placed through our web page www.caserita.com 

> Can I track my order?

The moment your package leaves our warehouse, you will receive a confirmation e-mail with shipping information to track your order.

2- My payment

> What are the accepted payment methods?

You dispose of the following payment methods: credit card (by means of the secure payment systems Paybox, Klik & Pay, Hipay), bank wire, check, Paypal, Moneygram and Western Union.

> May I pay my order with a bank check?

Yes, for orders purchased from France and in Euros. The information linked to payment will be sent by e-mail once your order is validated.

> How to use a promotional coupon?

The code must be inserted in the box provided on your purchase order form.

> > Is it safe to pay with a credit card?

Your payment by credit card (CB, Eurocard/Mastercard y Visa) is completely safe (by means of the secure payment systems Paypal, Paybox, Klik & Pay, Hipay). Under no circumstances will your credit card number enter our website, as during the purchase, you insert it directly into the bank agent interface. No card number is kept in our files.

 

3- Shipping

> What are the shipping costs?

The shipping costs are fixed at 6.90€ / 5.90£ / 8.90$usd per order, which includes shipping and packing the order from our warehouse in France.

> How long will it take for my order to arrive and by which means?

We work with Bpost (Belgian International Post office), Mondial Relay for deliveries in Point Mondial Relay, and Colissimo (For deliveries to France).
The delivery times vary from 2 to 8 working days.

> May I request that delivery be made to the address I choose?

Yes, the customer may choose a billing address different to the delivery address when placing the order.

> May I request delivery to a Point Mondial Relais?

For delivery in France, Belgium, Luxembourg and Spain, you may request delivery to a Point Mondial Relay of your choice. You have 14 working days to collect your parcel.

> How do I know if my order has been shipped correctly?

After sending your order, an e-mail is automatically sent to you with shipping information and a tracking number, as well as a link that will allow you to track your package.

> How can I track my package?

You will have received an e-mail with shipping information and the tracking number of your package, as well as the link that will allow you to do the tracking online.

> What happens if I am not present at the moment of delivery?

In case of absence from the indicated delivery address, the postman will leave a note specifying the post office where your package will be deposited. The package will be made available the next day and for 15 days thereafter.

> Is there any country where I cannot receive my order?

A priori no. Caserita.com sends its products anywhere in the world. However, there are countries that present a relatively high risk, to where Caserita.com reserves the right to choose to deliver.

 

4- Returns

> How can I return a product I do not like/suits me?

All returns must be previously brought to the attention of customer service by e-mail to contact@caserita.com and we will explain the procedure to follow in each case. The product must be in its original packaging, protected from transport and bear the barcode. We would appreciate an enclosed note explaining the reason for the return. (Refer to the terms of ‘returns’ in the link General Sales Conditions).

> What is the deadline for returning a product?

In this case, you have 7 days to complete the process, having previously informed customer service. The customer is responsible for paying the return shipping costs. (Refer to the terms of ‘returns’ in the link General Sales Conditions).

> If I return a product, do I get a refund?

Following our service control, payment of the returned product will be refunded. We will immediately credit the card used to pay for the product. If payment was made by other means, Caserita.com will take the appropriate actions to administer the refund, previous notification. (Refer to the terms of ‘refunds’ in the link General Sales Conditions).

 

5- Products

> How do I proceed if having received my order the product is damaged or incomplete?

All our products are guaranteed, carefully selected and controlled. However, if your product was overlooked in our control, contact contact@caserita.com  by e-mail and we will find an adequate solution to your problem. The duration of the aftersales service will depend on the product and the problem encountered. We will strive to provide prompt service for your satisfaction. (Refer to the terms of ‘guarantees’ in the link General Sales Conditions).

> How to obtain more information on the products?

Consult the product description sheet by inserting the reference or product title in the search engine of our website.

 

6- Customer Service?

Thank you for giving priority to sending e-mails for all contact with our customer service: contact@caserita.com.

CASERITA HANDICRAFT SRL / CASERITA.COM
Calle Reseguin #2162
LA PAZ-BOLIVIA
Tel: (00 591 2) 2418099 

 

7- Retailers

> Is it possible to place an order of wholesale quantities in a company’s name?

We invite you to contact us by e-mail contact@caserita.com.

 

8- Protection of personal data

Caserita.com may obtain data of a personal nature when using this website. This data will be provided by you exclusively.
Our commitment is to not disclose this data to third persons or other business partners. Your personal data is confidential and will be dealt with by our skilled in-house services.
Personal information shall be retained for the necessary time period towards the realization of the purposes for which they were requested or dealt with.

 

9- I did not find answers to my questions

Contact us directly by e-mail to contact@caserita.com explaining your doubts or problems.